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Technology Loaner Program

Individuals may reserve the devices they need online. Once the devices are prepped and ready for pick-up, users are invited to come to a designated drive through campus parking area. Users remain safely in their vehicles and the I.T. team delivers the devices to users in their vehicles wearing protective mask and gloves, following campus safety guidelines. I.T. is committed to ensuring the safety of our employees and those they serve. To reserve a laptop, webcam or a microphone, visit the Technology Loaner Program website. Users may also call 310-243-2500, with questions.

Information Technology is also working to make the Toro Computer Lab virtually available to students. Students who need access to a specialized computer program or do not have access to a computer or internet service at home, will be able to complete their coursework remotely using Toro Virtual Lab. I.T. will continue this and other similar programs to protect the health and safety of all. For continued technological support and with the permission of the users, I.T. can also connect to user computers remotely to troubleshoot, if needed.

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Toro Virtual Lab

An exciting new tool is now available to all students: Toro Virtual Lab. This tool will allow you to have a virtual Windows 10 computer from your desktop so that you can access course software from anywhere. And the best part is that you can access the Toro Virtual Lab from any computer to have a more robust technology experience.

There are three ways to begin a Toro Virtual Lab session:

1. Web browser
2. MyCSUDH
3. Torolab App

For more information, please visit the Knowledge Base Articles in ServiceNow:
(Please bookmark for future reference, in case you do not have access to your emails)

Be Secure

I.T. has created a website full of information regarding security measures, remote access, software, and more. Visit the Be Secure site for the complete list of resources.

Setting up Your Home for Remote Study and Work

Each section below provides information about how to equip your home for studying or working remotely. There are also links to the I.T. Knowledge Base, where you may find other valuable resources.

• How can I get Internet access?

  If you do not have access to the Internet from off-campus, please contact the service-provider in your area for more information.

  Comcast, Charter/Spectrum, AT&T, Verizon, Sprint, T-Mobile

  The City of Los Angeles has compiled options for low-cost Internet services, searchable by zip code.

  Similarly, the City of Long Beach has a website dedicated to digital inclusion community resources.

• How do I connect to my campus computer remotely?

  1. Determine whether you need to connect to your campus computer remotely. Most of the software and services that you use daily, while on campus, are cloud-based and do not need VPN; you can use your internet connection and log in to the service using your campus username and password. For a listing of commonly used apps, see Applications That Need A Virtual Private Network (VPN) While Working Remotely
     
  2. If you determine you need VPN to use a particular resource, you will need to install Duo for multi-factor authentication on a device of your choice (to verify who you are) and GlobalProtect (to give you the tunnel into the campus network.)

  
  INSTRUCTIONS: Setup Duo for Multi-Factor Authentication (MFA) for VPN AccessINSTRUCTIONS: Install GlobalProtect for Virtual Private Network (VPN) Application (Window)INSTRUCTIONS: Install GlobalProtect for Virtual Private Network (VPN) Application (Mac)INSTRUCTIONS: Setup Remote Desktop

• Additional Remote Resources

• Office Phone/Voicemail

  Clearspan Communicator is a softphone/software app that allows CSUDH employees to use their office phone on a remote device. Send and receive office calls on a device of your choice (mobile phone, desktop, laptop, or tablet) using the Communicator.

• Online Meetings, Collaboration and Chat (Zoom)

  Zoom provides audio and audio/video conferencing with screen-sharing and text chat features, especially for small and large groups. Schedule and host meetings. You can also use the Zoom app to make calls (contact must have a CSUDH email.) Zoom also offers a comprehensive FAQ page.

  You may also choose a CSUDH campus image to use as your Zoom background.

• Securing Zoom Meetings

  It is important to consider the security implications of the Zoom meetings that you set up. Participants may share sensitive data and if you are recording the meetings, the data will be stored. Preventing uninvited guests from joining and sharing the recording via Dropbox will help keep your meeting secure.

  Starting September 27, 2020, Zoom will require that all meetings have a Passcode or Waiting Room enabled. More details are available on the Zoom Help Center.

• Zoom Cloud Recordings

  Zoom recordings are now automatically available for faculty on the TechSmith Knowmia Video Library. Users can edit and manage recordings at csudh.techsmithrelay.com. You can also learn more about how to share recordings on the Academic Technology website.

  Contact IT Service Now for additional assistance.

• Get Support

  User Access Services is the central point of contact for all technology-related support. IT support requests are tracked and reviewed centrally via ServiceNow. If you need support, please open a ticket or call 310-243-2500, Option 1.

• IT Scheduled Maintenance and System Status

  IT conducts routine maintenance on its programs at scheduled times, shown on the System Status website. During maintenance some programs may not be available.

• I.T. Training for Faculty and Staff

  I.T. Training has launched a comprehensive training program, designed to offer maximum flexibility for learners, covering many of the tools in the I.T. Toolkit, (i.e. Outlook, Zoom Chat, Dropbox, etc.), and focused on Business as Usual in a Virtual World.

• Independent/Remote Learning

  I.T. has curated a collection of self-paced resources for those who prefer independent learning. These collections range from short in-house videos (I.T. Training YouTube videos coming soon), and quick guides from our Service Portal to full-length videos and collections from LinkedIn Learning (requires CSUDH username/password and activation).

• Software Applications

• Do I need a virtual private network (VPN) to access my commonly used applications?

  Only a few resources that CSUDH uses need to have a VPN connection. Please see Connecting Remotely (below) for information and detailed instructions on how to setup your VPN.

  If you need help with a VPN connection or if the application you use is not listed below and you are unsure if it needs to have a VPN, please open a HelpDesk ticket.

  Checklist of common Campus Applications (Includes those that Require VPN)

  • Adobe
  • BI Data Warehouse Dashboards (requires VPN)
  • Blackboard
  • Campus Labs
  • CSU Learn
  • Dropbox
  • EAB/TSC
  • Email
  • EMP
  • EMS Desktop Client (requires VPN)
  • Faculty Center
  • some Foundation Systems (requires VPN)
  • Handshake
  • HR Self-Service
  • Interfolio
  • Library Database
  • LinkedIn Learning
  • myCSUDH Portal
  • NextGen
  • Office 365
  • OnBase (requires VPN)
  • PeopleSoft Student/Human Resources/CFS
  • PS PeopleTools Development (requires VPN)
  • Raiser's Edge (requires VPN)
  • StarRez Admin (requires VPN)
  • Student Center
  • Time Reporting/Approval
  • Torolink
  • Zoom

• Office 365

  Currently enrolled students, faculty, and staff may download Office 365 software. For more information about how to get and use the software, visit the IT Office 365 FAQ page.

  Email/Calendar

  For those who have already been migrated to Office 365, please see Faculty/Staff Microsoft Office 365 Email.

  If you are still using Outlook – Microsoft Exchange, please see Faculty/Staff Email & Calendar Using Microsoft Exchange Outlook.

• Share Files and Documents

  Dropbox is a cloud-based storage solution for sharing and managing files. Move content from your computer folder(s) to Dropbox and share large files. Click to request a CSUDH Dropbox account.

• LinkedIn Learning

  Need to brush up on skills during this time? The Division of Information Technology offers free online training, using LinkedIn Learning.

In the 90’s, we used to trip over intertwining cables whenever we tried to connect our music players to speakers. These days, we do not need wires just to play our favorite songs with great volume. Thanks to Bluetooth technology, we can now connect our devices without using cables.

On the other hand, there are still some users who experience problems when using a Bluetooth connection in Windows 10. They seem to have successfully connected their wireless speakers but still, no audio is coming out. This can be quite frustrating, especially when it’s essential for you to play sound from your computer. If your Bluetooth connected no sound on Windows 10, don’t worry because we’ve got you covered.

In this article, we will teach you how to fix Bluetooth audio problems on Windows 10. We’ve prepared several methods, so make sure you try them and see which one works for you.

P.S. If you don’t want to read the full article, you may simply watch a short video showing a quick fix here.

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Method 1: Check if your Windows computer supports Bluetooth

Perhaps, you have an old desktop computer or laptop and you recently decided to upgrade your system to Windows 10. It is possible that the device itself does not support a Bluetooth connection. It would also be ideal to check if your system is Bluetooth compatible.

On the other hand, if you discover that your computer does not support Bluetooth, you can still connect it to wireless speakers. You can use a USB Bluetooth dongle to connect your PC to the speakers. When you search online, you will find various USB dongles that are compatible with specific Windows platforms. So, even if your laptop or desktop computer does not support Bluetooth connection, you would still be able to resolve the issue, using this nifty device.

Method 2: Checking the Bluetooth support service

If you notice your Bluetooth speaker pairing, but no sound, it is possible that the necessary service is disabled. Consequently, your Bluetooth speakers will not function properly. That said, you can activate the Bluetooth support service in Windows 10 by following the instructions below:

1. On your keyboard, press Windows Key+R. This should open the Run dialog box.
2. Type “services.msc” (no quotes), then hit Enter.
3. Once you’ve got the Services window up, look for the Bluetooth support service and double-click it.
4. From the drop-down menu, select Automatic.
5. You can now launch the Bluetooth support service by clicking the Start button.
6. Confirm the changes you’ve made by clicking Apply and OK.

Method 3: Resetting your default playback device

There are users who tried adjusting the settings for their default playback device and got their wireless speakers working. You can also try this method by following the steps below:

1. Right-click the Sound icon on the taskbar, then choose Sounds from the list.
2. Once the Sound window is up, go to the Playback tab.
3. You will see a list of audio devices. Click the Bluetooth speakers you paired with your computer.
4. After that, set the Bluetooth speakers as your default playback device. You can do this by pressing the Set Default button.
5. Save the changes you’ve made by clicking Apply, then pressing OK.

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Auslogics is a certified Microsoft® Silver Application Developer. Microsoft confirms Auslogics' high expertise in developing quality software that meets the growing demands of PC users.

By the way, some of the issues causing audio errors have much in common with those provoking video issues, such as ‘You are not currently using a display attached to an NVIDIA GPU‘. But we know how to fix almost any of them. So, let’s get back to fixing sound errors that appear after a Bluetooth connection has been established in Windows 10.

Method 4: Check the audio level of your Bluetooth device

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It is also possible that the audio level of the Bluetooth device is too low. This may be the reason why you see your Bluetooth speaker pairing, but no sound is coming from your wireless speakers. So, it would be advisable to try adjusting the audio level. Simply follow the instructions below:

1. Go to the taskbar and right-click the Sound icon.
2. Select Sounds from the menu.
3. Once the Sound window is up, go to the Playback tab.
4. Right-click the Bluetooth speakers, then select Properties.
5. Go to the Levels tab.
6. Go to the audio output bar, then drag it to the far right.
7. Click Apply, then press OK to close the window.

Method 5: Try pairing your Bluetooth speakers again

It is possible that an issue occurred when you tried to pair your Bluetooth speakers to your computer. You can try pairing them again to resolve the audio problems. Here are the steps:

1. Click the Search icon on the taskbar.
2. Type “Bluetooth” (no quotes) inside the search box.
3. Select ‘Bluetooth and other device settings’.
4. Disconnect the wireless speakers by pressing the Remove Device button.
5. Confirm the changes by pressing the Yes button.
6. Now, select the available Bluetooth speakers.
7. Connect them once more by pressing the Pair button.

Method 6: Use the troubleshooter for playing audio

The great thing about Windows 10 is that it has troubleshooters dedicated for repairing specific functions. So, if you want to fix sound playback problems, you can use the troubleshooter for Playing Audio.

To access this, follow these instructions:

1. Go to the taskbar and click the Search icon.
2. Type “audio playback” (no quotes) inside the box, then select ‘Find and fix audio playback’. This should open the Audio Playback troubleshooter.
3. Click Next. The troubleshooter will now find and repair audio playback issues.

Method 7: Use the troubleshooter for Bluetooth devices

You can also try resolving the issue by using the Bluetooth troubleshooter. That said, here are the steps to follow:

1. Click the Search icon on the taskbar.
2. Type “troubleshoot” (no quotes), then hit Enter.
3. You will find a list of troubleshooters in the right pane. Scroll down until you find the Bluetooth troubleshooter.
4. Click Bluetooth, then press Run the Troubleshooter. The program will detect issues and start repairing them. If the troubleshooter is not able to fix the error, it will provide additional suggestions on how to resolve it.

Method 8: Updating your drivers

In some cases, Bluetooth issues are caused by outdated drivers. If yours are antiquated, they can prevent your wireless speakers from functioning properly. With that said, you can update your drivers either manually or automatically, using Auslogics Driver Updater. If you want to try the former, you have to know that the process can be time-consuming, tedious, and complicated. Moreover, if you happen to install incompatible drivers, you might encounter more problems. Here are the steps:

1. Get the manual for the speakers and write down the product title and serial number.
2. You also have to check the Windows platform details. Check whether you have a 32- or 64-bit system.
3. Go to the speaker manufacturer’s website, then locate the driver download section.
4. Look for the latest drivers compatible with your system and download them.
5. Install the drivers and check if the audio issues have been fixed.

Like we’ve said, this process can take a lot of your time. As such, we highly recommend using a one-click solution like Auslogics Driver Updater. Once you run this tool, it will automatically detect your system and find the latest and compatible drivers for it. The best part is Auslogics Driver Updater fixes and updates all problematic drivers. So, once the process is done, you can enjoy faster speed and better performance from your computer.

Method 9: Use a special tool to fix the problem

To save your time, you may use this free tool designed by Auslogics’ team. It is totally safe and definitely will help to diagnose and troubleshoot the issue.

Do you have other suggestions for fixing Bluetooth audio problems?

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We’d like to read your ideas in the comments below!